Vivi N Paws 退換貨政策
我們希望您和您的寵物都能夠滿意我們的產品。為了確保您擁有愉快的購物體驗，我們制定了以下退換貨政策：
七天換貨保障
若您在收到商品後發現以下情況，請於收貨日期起七天內（包含星期日及公眾假期）聯繫我們，我們將盡力為您處理：
- 商品損壞
- 商品存在品質問題
- 商品遺漏
- 商品錯發
申請換貨需符合以下條件：
- 提供清晰的商品實物照片，以顯示商品問題。
- 保留購買憑證和完整的商品包裝。
- 確保要求退換的商品未使用，且處於收到時的狀態。
以下情況恕不接受退換貨：
- 贈品
- 以圖片與實物存在合理色差為由（手工零食和蛋糕產品，以及因拍攝光線、
- 品批次等因素造成的色差，將不被視為品質問題）。
- 寵物因個體差異對特定食物出現過敏或不適反應（我們建議您在購買前仔細解寵物的飲食習慣和過敏史，並在餵食新產品時密切觀察寵物反應。如出現過敏或不適，請立即停止餵食並諮詢獸醫）。
- 商品尺寸不合等個人因素。
- 其他不合理的退換貨申請。
換貨流程
在您提交換貨申請並符合上述條件後，Vivi N Paws 將會與您聯繫，並安排進一步的換貨事宜。
請注意：
- 如經確認商品損壞是由於人為因素造成，我們將保留拒絕換貨的權利。
- 我們有權拒絕任何不合理的換貨或退貨要求。
- Vivi N Paws 保留對以上條款的最終解釋權。
我們感謝您的理解與配合！
Vivi N Paws Return & Exchange Policy
We want you and your furry friends to be completely satisfied with our products. To ensure a pleasant shopping experience, we’ve established the following return and exchange policy:
7-Day Exchange Guarantee
If you encounter any of the following issues with your order upon receipt, please contact us within 7 days of the delivery date (including Sundays and public holidays), and we will do our best to assist you:
- Damaged product(s)
- Defective product(s)
- Missing item(s)
- Incorrect item(s) shipped
To be eligible for an exchange, the following conditions must be met:
- Provide clear photographic evidence of the product(s) and the issue.
- Retain the original purchase receipt and all product packaging.
- Ensure the product(s) being returned are unused and in the same condition as received.
The following circumstances are not eligible for returns or exchanges:
- Gift items
- Reasonable discrepancies between product images and actual products (including, but not limited to, minor variations in handmade treats and cakes, as well as color variations due to lighting and production batches).
- Individual pet allergies or sensitivities to specific ingredients (We recommend thoroughly reviewing your pet’s dietary needs and allergies before purchase and closely monitoring their reaction to new foods. If any adverse reactions occur, discontinue feeding immediately and consult your veterinarian).
- Incorrect size selection or other personal preferences.
- Unreasonable return or exchange requests.
Exchange Process
Once your exchange request is submitted and reviewed, a member of our team will contact you to discuss the next steps in processing your exchange.
Please note:
- Vivi N Paws reserves the right to refuse exchanges for products deemed damaged due to customer negligence or misuse.
- We reserve the right to refuse any unreasonable requests for returns or exchanges.
- Vivi N Paws reserves the right to the final interpretation of this policy.
Thank you for your understanding and cooperation!